Right to Return or Exchange Without Reason
You have the right to return or exchange a product within 14 days of purchase without providing a reason, as long as the product remains in its original, unused condition.

Return or Exchange Due to Defects or Non-Conformity
If the product is defective or does not conform to the agreed specifications, you may return or exchange it within 30 days of purchase. In such cases, [Your Company Name] is obligated to either replace the product or issue a full refund for the amount paid.

Procedure for Returning or Exchanging Products

1. Condition of Returned Items:

   • Items must be in their original, unused condition, exactly as they were received.

2. Shipping Costs:

   • If the return is initiated through a representative and no deposit has been made, the customer is responsible for shipping costs.

   • For defective items that are the only product in the order, [Your Company Name] will cover the shipping costs.

   • If other non-defective items are included in the return, [Your Company Name] will not cover shipping costs for those items but will cover the cost of sending the replacement.

3. Notification Process:

   • To initiate a return, contact us via WhatsApp. We will confirm your request before arranging for a courier to collect the item from the address provided in your order.

4. Return Process Overview:

   • Courier Collection: Once the courier collects the item, it will undergo a thorough inspection to verify its original condition. This process typically takes 5-7 business days.

   • Inspection and Refund: After inspection and verification, we will contact you to process the refund using the original payment method. Refunds will be issued within a maximum of 7 business days from the date we receive the returned item.

Returns Policy for Premium and Value Customers

1. Branch Returns:

   • Returns or exchanges cannot be processed through branches and must be handled exclusively through our representative.

2. Partial Refunds:

   • Partial refunds are not offered. Instead, a purchase voucher for the refund amount will be issued, which can only be used for reordering online.

3. Shipping Costs:

   • Customers are responsible for shipping costs unless the products are defective or incorrect.

4. Return Procedure:

   • Our representative will collect the items and inspect them to ensure they are in their original condition. Once verified, the order value will be refunded.

5. Refund Timeline:

   • Refunds will be processed within 14 days of receiving the returned items.

6. Defective or Incorrect Products:

   • For defective or incorrect products, [Your Company Name] will cover shipping costs. A purchase voucher will be issued to facilitate a new order or resend the same item, if available.

Exceptions to Our Return and Exchange Policy

To ensure the safety and integrity of our products, the following items cannot be returned or refunded:

• Products that have been ironed, washed, damaged, or are not in their original condition.

• Shoes returned without their original packaging.

• Products with removed price tags or brand labels.

• Underwear, beachwear, capes, scarves, watches, accessories, wallets, perfumes, and tassels.

• Returns made more than 14 days after the delivery date.

Returns During Promotions

• If an entire order is returned during a promotion, the paid amount will be refunded without shipping costs.

• If the customer wishes to make a new purchase, it will be subject to the current promotional offers.

For further assistance, please contact our customer service team.