privacy

Privacy Policy
At here, safeguarding your personal data is our top priority. We adhere strictly to applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Telecommunications Act 2003. This Privacy Policy outlines how we collect, process, and protect your information when you use our website.

1. Contacting Us

When you contact us via our website’s contact form or email, we store the information you provide (e.g., name, email, message) to process your inquiry and address follow-up questions. Your data will not be shared with third parties without your explicit consent.

2. Data Storage

Why We Store Data:

  • To facilitate purchases and fulfill contracts, our web shop uses cookies to store necessary details such as your IP address, name, address, phone number, email, and payment information.

  • We retain personal data (e.g., date of birth, contact details) to complete contractual obligations. Without this information, we cannot finalize your purchase.

Data Sharing:

  • We share credit card details with payment providers to process transactions.

  • Necessary information is shared with our accountant for tax compliance.

  • Service providers managing our IT systems, databases, and newsletters receive data under GDPR Article 28-compliant agreements.

Retention Periods:

  • If a purchase is abandoned, all stored data is deleted immediately.

  • For completed contracts, data is retained for 7 years as required by tax law.

Legal Basis:
Data processing is based on:

  • § 96(3) of the Telecommunications Act.

  • GDPR Article 6(1)(a) (consent) and/or (b) (contractual necessity).

3. Cookies

What Are Cookies?
Cookies are small text files stored on your device by your browser. They enhance website usability and do not harm your device.

How We Use Them:

  • To recognize your browser during future visits (persistent cookies).

  • To improve site functionality and user experience.

Managing Cookies:
Adjust your browser settings to block cookies or approve them individually. Note that disabling cookies may limit website features.

4. Social Media Links

Our website includes links to platforms like Facebook, Instagram, and YouTube. These third-party sites operate independently and may collect data via their own cookies. We have no control over their data practices.

5. Web Analytics

We use Google Analytics to analyze website traffic. This service:

  • Uses cookies to collect anonymized data (including your IP address).

  • Transfers data to Google servers in the U.S. for storage and analysis.

  • Shares aggregated reports with us; your IP address is not linked to other Google data.

By using our website, you consent to this processing.

6. Newsletter

Subscription:

  • To subscribe, provide your email and confirm ownership via a double opt-in process.

  • Legal basis: GDPR Article 6(1)(a) (consent).

Tracking:

  • Newsletters may include tracking pixels to monitor opens and clicks. This data helps us improve content and is not shared with third parties.

  • You can unsubscribe anytime via the link in every email.

Children’s Data:
If booking-related marketing involves a child’s date of birth, communications will be sent only to the parent’s email provided during booking. You may opt out at any time.

Third-Party Service:
We use NumBirds (Sports and Tourism Digital Services GmbH, Brixner Straße 3/3, 6020 Innsbruck) for newsletter distribution under a GDPR-compliant data processing agreement.

7. Your Rights

You have the right to:

  • Access, correct, or delete your data.

  • Restrict processing or object to data use.

  • Request data portability.

  • Withdraw consent at any time.

If you believe your rights have been violated, you may file a complaint with the Austrian Data Protection Authority:
Österreichische Datenschutzbehörde
Wickenburggasse 8, 1080 Vienna
Email: [email protected]

Contact Us
For questions about this policy or your data, reach out via Contact us.